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Troubleshooting
Many Internet service providers and technical departments have
raised their security levels recently. Because of this, some
users of Internet Explorer may receive an error message while going
through the purchasing process. Usually, it looks like this:
Error
The Merchant ID was not passed we cannot continue the order processing.
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If you get that message, Internet Explorer's privacy setting is stopping
the purchasing process. In many cases it just takes a few seconds to
correct. Here's how:
- Click on the browser's "Tools" menu.
- Choose "Internet Options" from the dropdown
list to call up the Internet Options control panel.
- Click the "Privacy" tab. Your Privacy setting is probably set at "Block all cookies." Cookies are small files
sent to your computer; in this case they are sent by our online store to
enable purchases.
- Move the slider down one notch to "High."
- Click OK and complete your purchase.
- Afterward, if you wish, return to the Privacy setting box and return your browser's settings to "Block all
cookies."
If the above doesn't solve the problem, please call us at 630.879.6400.
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