Q. I have TimePilot Vetro, and I'd like to use my own USB drive to collect data. Is that possible?
A. Yes, it is—with one thing to watch out for: We recommend that you not put any other files on the USB drive except those for your Vetro system—in other words, dedicate a USB drive just to Vetro.
We also sell replacement USB drives at a reasonable price.
Click here for details.
Q. Why should I activate my software?
A. The short answer is so that it will keep working for you and make it easier for you to get the support you may need.
You have 30 days to activate your software from the date that you install it. If you haven't activated the software, it will remind you each time you start it.
When you activate the software, you start the 30 days of free e-mail and phone support you receive with the product. Activation notifies TimePilot that you purchased our product and helps our Support Technicians answer quickly and easily any question you might have.
If you don't activate the software within the 30 days allowed, it assumes you were simply evaluating the product and will stop working. (Any data collected during that time will be preserved.)
Q. I'm trying to activate my TimePilot software, and it's asking for my serial number. Where can I find it?
A. It's on a sticker on the inside cover of your user manual. Don't lose that number—you'll need it to activate your software and to re-install the software. (The manual is full of useful information, too!)
Q. What's the difference between my serial number and my registration number?
A. As mentioned in the previous question, your serial number is on a sticker in your manual and proves you purchased the software legally. Your registration number is issued at the time you activate the software and indicates that the software has been successfully activated. If you activate the software via the Internet, the number is automatically transmitted into your software; if you activate by phone, a Technical Support specialist will give you a number to enter into the appropriate place in your software.
TimePilot newsletter No. 7
Whether you're a current or future TimePilot customer, we're glad to see you.
Every month we'll offer news about TimePilot products, tips on how to use them more efficiently, some of the "cool stuff" our employees have come across and a special deal available only to those who receive this newsletter!
Secrets from the TimePilot web site
Ever since TimePilot was founded a decade ago, we've had a web site. Ten years later, our site has grown to more than 100 pages. With that much content, sometimes it can be a little hard to find things. Here are some secrets—hidden and otherwise—from our site:
- Do you know anyone who's looking for a time and attendance system? We have an article with tips on choosing a system (ours or anyone else's) right here.
- Need another copy of your user manual or Quick Start Guide? How about a "cheat sheet" that you can post next to your timeclock to show employees how to clock in? You'll find them at the Support Center.
- Want to save the data from a pay period to an Excel spreadsheet? Here's how.
- Interested in seeing your estimated savings with a TimePilot system? Here's an article on the savings as well as a downloadable Excel spreadsheet.
- We care about the environment. You can learn what we do to be "green" here.
- On the site's pages where you're asked to fill out a form (for instance, to get more information or to download software) you'll see a box like the one below. It's called a ReCaptcha box and it's a device that stops spammers in their tracks. Most spammers find your company's e-mail address with a computer program that scours the internet, harvesting e-mail addresses. But if your site uses a ReCaptcha box, only humans are smart enough to be able to read the two words that appear, and you have to type the two words correctly to submit the form.
Here's some inside information:
- If you can't read the words, click this button to get two more.
- Want to hear the words read to you? Click this button:
- Want to learn more about the ReCaptcha program? Click this button:
- By entering the words in the box, you are also helping Google to digitize texts that were written before the computer age. The words that you see were taken directly from old texts that are being scanned and stored in digital format in order to preserve them and make them more accessible to the world. Since some of the words in these texts are difficult for computers to process, the results of your efforts are used to help decipher them. About 200 million CAPTCHAs are solved by humans around the world every day.
- Want to use it on your site? Visit this site: http://www.google.com/recaptcha.