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Q. I'm trying to collect the data from my Extreme clock, but it's not downloading to the USB drive. How can I get it to collect the data? A. Replace the AA batteries in your clock. The system was designed so that the first indication that your batteries are running down is that you won't be able to copy the data to the USB drive, but believe it or not, the clock can still accept clock-ins and clock-outs from employees, because those use very little power. And, of course, any transactions already collected are safely stored in its memory.) Use alkaline batteries and replace them annually. Q. The time and date on my computer are correct, but when I transfer data from the Vetro clock to my computer, all the transactions have a date of 2010. What's going on? A. It looks like you need to correct the time on your Vetro clock. If you have your Vetro plugged into your network, you don't need to worry about this—your clock gets its time from whatever PC is running Vetro Data Manager. If you're not connected to a network, here's how you set the date and time:
Q. One of my employees is leaving the company and lost their iButton. How do I disable that iButton so that anyone who finds it can't clock in? A. The process varies, depending upon which TimePilot product you use: TimePilot Extreme and PC TimePilot Vetro
Q. I want to assign a former employee's iButton to our new employee. How do I do that? A. It's a two-step process: first you remove the iButton from the former employee's profile, then you assign the iButton to the new employee as if it were a brand new iButton. First, in TimePilot Central, call up the profile of the employee who will not be using the iButton anymore and delete the iButton number. If you're using TimePilot Vetro, follow the instructions in the previous question to clear the former employee's iButton from the Vetro clock. Next, assign the iButton to the new employee as if it was a new iButton. See your user manual and/or the help system in the TimePilot software for instructions. |
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Every once in a while, our employees come across “cool stuff.”
This is where they share their finds.
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