Occasionally I receive a “No Communications” message on my TimePilot Standard timeclock. How do I correct this issue?

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There are three things to check:

  1. Check all cable connections between the computer, the TimePilot USB adaptor and the timeclock station to make sure they are secure.
  2. Turn off your computer’s power-saving settings, including those for the USB ports. Here’s how:
    1. Click the “Start” button at the bottom of your screen and choose “Control Panel.”
    2. Click “System.” The System Properties box will open.
    3. Click the Hardware tab, then the Device Manager button. The Device Manager box will open.
    4. Expand the “Universal Serial Bus controllers” by clicking on the + to the left of the words (see screenshot below).
    5. Right-click on the first “USB Root Hub” item that appears (See screenshot below) and choose “Properties” from the pop-up menu.
    6. Click the “Power Management” tab and uncheck the “Allow the computer to turn off this device to save power” box. Click OK.
    7. Repeat the process above for each of the USB Root Hubs that appears in the Device Manager menu, then close the Device Manager box and click OK to close the Control Panel.
  3. On some computers, the USB ports are sub-standard. If you’re going to use the TimePilot system on such a machine, you’ll need to connect the TimePilot USB Adaptor to a powered USB hub, which then connects to your USB port. The hub reduces electronic noise on the USB port. Be sure to use a “powered” hub—one that comes with its own power supply and plugs into an electrical outlet. These inexpensive devices are available at any store that sells computer supplies.

 

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