The “–:–” is by design and not a problem. It’s a signal to the employee that they have created an “exception.” What this means is that at some point they did one of the following:
- Forgot to clock out or in.
- Clocked in when they should have clocked out.
- Clocked out when they should have clocked in.
As a result, their transactions don’t have the necessary alternating “IN” and “OUT” pattern. (The exception should also be spotted by a supervisor using the password-protected TimePilot Central in the TimePilot software. The software will display the employee’s name in red.)
To make the correction, the supervisor will open TimePilot Central, view the employee’s transactions and make the appropriate changes to restore the perfect in/out pattern. When the supervisor clicks the employee’s name, just his or her transactions are displayed. In the list of transactions, clock-ins are identified by a red triangle to the left of the employee’s name; clock-outs are blank. A perfect set of transactions for an employee will have lines with a red triangle alternating with blank lines. TimePilot will display in red what it believes to be the incorrect transaction.
The clock will display the accumulated hours correctly the next time the employee clocks in.