The last 12,000 transactions remain in the clock’s memory even after they’ve been downloaded to your phone, so don’t worry—there’s a strong chance they’re still available. To retrieve the missing transactions, you will need to be at the Extreme Blue clock with your gray management iButton and the XBlue Sky app on your phone.
Here’s the process:
- Start the XBlue Sky app on your phone.
- Tap the “Clock” icon. (If you have an iPhone, it’s at the bottom of the screen. If you have an Android phone, it’s at the top.)
- Tap “Menu” at the top right corner of the screen, and choose “Get Past Transactions” from the choices that appear.
- You’ll be asked how many transactions you want to download. This is an important question, and requires some thought because you probably don’t need to weed through all 12,000 transactions in the clock. Go ahead and make your calculations, then enter the resulting number in the app.
- Follow the instructions that appear in the app to get your missing transactions into the TimePilot database, then process your pay period again and you should be good to go.
The answer is best illustrated by an example: Let’s say you have 10 employees, and they clock in or out eight times a day (IN at the start of the day, OUT and IN at morning break, OUT and IN at lunch, OUT and IN at afternoon break and OUT at the end of the day.) That’s 80 transactions per day.
It’s the end of the day on Friday, and you find you’re missing all of Tuesday’s transactions. Therefore, you’ll need to download from the clock the last four days’ of transactions (Tuesday through Friday). That’s 320. But wait—it’s always best to overshoot a bit, just in case there are a few more than you expect. Don’t worry, the software can handle duplicate transactions. So in this case you should tell the app to download the last 350 transactions.