Annual Support Agreement
- Free updates to your software when a revision is released within the contract period.
- 12 months of technical support via telephone or e-mail.
Note: Technical support agreements are available to users of TimePilot Vetro, TimePilot Extreme, TimePilot Tap+, TimePilot PC and TimePilot Standard (USB-based). If your timeclock looks like the one at right (an obsolete serial port-based system that has been replaced by TimePilot Vetro), an annual support agreement is not available, but technical support is available at $99 per incident by contacting us at Support@TimePilot.com or calling us at 1.630.879.6400.
Note: Ordering from Australia? Please place your order with our Australia-based distributor. Click here to visit their web site.
Special offer: TimePilot Extreme, TimePilot Vetro or TimePilot PC system and support bundle
Purchasers of TimePilot Extreme, TimePilot Vetro or TimePilot PC are eligible for a special $100 price for their first year of support if they purchase a support contract at the time they purchase their system. Please see the listing for TimePilot Extreme, TimePilot Vetro or TimePilot PC for details.
Privacy: We take your privacy seriously. We will never sell or share any of the information you provide to us, and we use secure servers to handle our online purchases.
TimePilot Corporation warranty*: For one year after you purchase a TimePilot Extreme System, we will repair or replace (at our discretion) any malfunctioning hardware. The purchaser pays only the shipping to return the malfunctioning part to us.
Return policy*: If you are dissatisfied for any reason during the first 30 days after you purchase a TimePilot hardware product (TimePilot Tap+, Extreme and Vetro, iButtons, iButton Receptor, etc.) from TimePilot Corporation, we will refund the purchase price if you return the product to us, freight prepaid and insured for the value of the product. If you choose this option, we hope that you will take a few minutes to help us understand why. Please be sure to call us for an RMA (Return Merchandise Authorization) number before returning the product. Please note: TimePilot software-only products such as the TimePilot IV Upgrade and TimePilot PC can be exchanged if the disk is defective, but we cannot offer refunds on software. We do offer a 30-day free trial on TimePilot PC. We can be reached at (630) 879-6400.
*Notes: The money-back guarantee and warranty are void if the system is returned in a damaged state for any reason, including damage that occurs because of failure to follow installation instructions. If you choose to use your own cable to connect the timeclock station to your PC, you could damage your system and will void all guarantees and warranties, express and implied.