FAQs—General Questions

 

Q. Why should I buy TimePilot instead of a competitor?

A. Lots of reasons: TimePilot systems tend to be less expensive than similar systems, offer more features and requires virtually no maintenance (unlike punchclocks!).

Other reasons:

  • The iButton. Employees and supervisors like the iButton—it isn't bulky like a magstripe or bar code card, is virtually indestructible and can be reused as employees leave the company or are hired.
  • High capacity. TimePilot Extreme Blue, TimePilot Tap+ and TimePilot PC can each handle up to 2,000 employees; TimePilot Vetro can handle up to 500. Many of our competitors' systems have far lower limits on the number of employees.
  • Flexibility: TimePilot's timeclock products can be combined into a complete time and attendance system for all of your employees. You could have TimePilot PC on the computer screens in your office, TimePilot Vetro on the wall of the shop, TimePilot Extreme Blue at the remote worksite and TimePilot Tap+ in your trucks, all feeding their clock-in and clock-out data to your supervisors.
  • Distance. TimePilot Vetro (in Standalone Mode), TimePilot Extreme Blue and TimePilot Tap+ can be miles and miles away from the PC; many of our competitors limit their systems to a hundred feet or so. If you use TimePilot Vetro in Network Mode, it can be as far away as your network reaches. 

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Q. Do you install the TimePilot systems?

A. We've designed the systems to be installed by the user. If you can hang a picture and plug in a telephone, you can do it. When you install the TimePilot software for the first time, a wizard takes you step by step through the setup process, giving you tips on how to make the right choices for your business. And, of course, you have 30 days of free support with our support technicians, who can guide you through the installation if you have any questions. There are complete instructions in the installation manuals and Quick Start Guides; to view them, click here.

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Q. Do I need to use the iButton for the system to work?

A. Only with TimePilot Extreme Blue/Extreme Blue Enhanced and TimePilot Tap+, because they don't come with a keypad. With TimePilot Vetro and TimePilot PC, you don't need to use the iButton at all. All employees can be assigned an ID number that they can enter on the keypad to clock in and out. The iButton is purely an option on these systems, although many of our customers like using iButtons and we recommend it to discourage "buddy-punching."

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Q. Do you interface with ADP payroll software?

A. Yes. TimePilot can export data than can be read by ADP PC/Payroll software versions 2.5 and 3.5. We also interface with many other brands of accounting and payroll software and services. For a list, click here.

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Q. Does TimePilot work on systems running Citrix or Terminal Server?

A. It's not supported, but you may find it works for you. TimePilot hardware-based systems (Extreme Blue, Vetro and Tap+) come with a 30-day, no-questions-asked money-back guarantee. Because TimePilot PC is completely software based, we can't offer the money-back guarantee on it. For details on our money-back guarantee, click here.

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Q. I just want to replace my punchclock with something that's faster and needs less maintenance. I don't need to use it with a payroll program. Is TimePilot the system for me?

A. It sure is! TimePilot Extreme Blue and Extreme Blue Enhanced, TimePilot Tap+, TimePilot Vetro and TimePilot PC are much faster than a punchclock system and require virtually no maintenance. Just think: No need to buy cards, no ink to refill and no hours wasted calculating employee times! They can create a simple report listing your employees and their work hours or a more detailed report with as many as 100 different categories. You don't need to use our systems with payroll software, but if you ever decide to go to a payroll program, TimePilot will be ready for you.

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Q. What reports can the TimePilot software create?

A. Reports come in three main categories—Employee Report, Summary Report and Tardy Report—all of which include multiple options. For a complete description, including screenshots, please click here.

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Q. My employees are on salary. How can TimePilot help me?

A. Do you know if your salaried employees are putting in a full workweek? Using TimePilot, you can find out.

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